Privacy Policy

At The MenoPal Limited ("we", "us", "our"), your privacy is of utmost importance to us.

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app, The MenoPal (the "App"), and our website, www.themenopal.com (the "Website"). This policy applies to all users of the App and Website (collectively, the "Services").

Please read this Privacy Policy carefully to understand how we handle your personal data. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Data We Collect

When you use The MenoPal, we may collect the following types of data:

a. Personal Information

• Account Data: When you create an account, we collect your name, email address, and any additional information needed to set up your profile.

• Health and Symptom Data: We collect data you voluntarily provide related to your health, lifestyle, and wellbeing, including:

• Specific Data Categories We Track

  1. Menopause symptoms (e.g. hot flushes, night sweats)

  2. Mood and emotional patterns

  3. Sleep quality and duration

  4. Exercise and physical activity

  5. Medication use, including HRT and GLP-1 medications

  6. Supplement intake

  7. Food and drink consumption

  8. Period tracking

  9. Medical conditions and procedures

b. Device Data

• Smart Device Data: If you choose to connect a smart device (e.g. fitness tracker), we may collect relevant data to enhance tracking and insights.

c. Technical Information

• Usage Data: We automatically collect certain information about how you use our Services, including IP address, browser type, device information, usage patterns, and date/time stamps.

• Cookies: The Website uses cookies to improve your experience. You can manage your cookie preferences via your browser settings.

2. How We Use Your Data

We use the data we collect to:

• Provide and maintain the App’s functionality and features

• Offer personalised insights and content, including AI-powered summaries

• Track and analyse symptoms to support your health journey

• Improve our Services by understanding how users interact with them

• Communicate with you about updates, new features, or changes

• Ensure compliance with applicable laws and secure handling of data

In accordance with the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Consent: You give us explicit consent to process your personal and health data when using our Services.

• Contractual Necessity: Processing is necessary to fulfil our agreement with you to provide the App and its features.

• Legitimate Interests: Processing is necessary to improve and optimise our Services, provided this does not override your fundamental rights.

• Legal Obligation: Processing is required to comply with applicable legal requirements

3. AI and Automated Processing

We may use artificial intelligence (AI) to deliver features such as personalised summaries and health insights. These systems use the data you provide within the App to enhance your experience. These tools do not make any automated decisions that produce legal or significant effects without human oversight.

4. Data Sharing

We do not sell or rent your personal data. However, we may share data as follows:

a. Service Providers

We may share limited data with trusted service providers that help us operate and improve our Services, including:

• Cloud hosting platforms (e.g. Microsoft Azure, Google Cloud Platform)

• Analytics tools (e.g. Google Analytics, AppsFlyer, Meta Pixel)

• Communication platforms (e.g. Mailchimp)

These providers are bound by strict confidentiality and data protection agreements.

b. Legal Compliance

We may disclose data if required to do so by law, or in response to valid legal requests.

c. Business Transfers

In the event of a merger, acquisition, or asset transfer, your data may be transferred to the acquiring entity under the same terms.

d. Use of Anonymised Data

Where legally permitted, we may use anonymised, aggregated data to generate insights, develop statistical models, or contribute to research or commercial initiatives. This data cannot be linked to individual users. As an additional transparency measure, users may opt out of anonymised data sharing and research participation through in-app privacy settings.

5. Data Retention

We retain personal data only for as long as necessary to provide the Services, or as required by law. You may request data deletion at any time using the in-app “Delete My Account” feature or by contacting us at privacy@themenopal.com. Once deleted, your data will no longer be stored in our systems unless we are legally required to retain it.

6. Your Rights (GDPR)

If you are based in the EU or EEA, you have the following rights:

• Access: Request a copy of the personal data we hold about you

• Correction: Correct any inaccurate or incomplete data

• Deletion: Request the deletion of your data in certain circumstances

• Portability: Request your data in a portable, structured format

• Restriction: Request that we limit processing in specific cases

• Withdraw Consent: Withdraw previously given consent at any time

• Object: Object to processing based on legitimate interests

• Automated Decision-Making: Object to decisions made solely by automated means

To exercise any of these rights, contact us at privacy@themenopal.com. We will respond within the timeframe required by law.

7. Children’s Privacy

The MenoPal is not intended for users under the age of 18. We do not knowingly collect data from children. If we learn that personal data has been collected from a minor, we will delete it immediately.

8. International Data Transfers

We primarily store and process your data within the European Union (EU) and European Economic Area (EEA). If any data is processed outside these regions (e.g. by service providers), we implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information.

9. Your In-App Privacy Controls

The App includes privacy settings that allow you to manage:

• Marketing communications

• Anonymised data sharing for service improvement

• Participation in anonymised health research

These settings are optional and do not affect access to core functionality. For more information, visit the Privacy Settings section within your profile.

10. Data Security

We use industry-standard security protocols to encrypt your data both in transit and at rest. We also implement access controls and monitoring systems to protect your data from unauthorised access or disclosure. While no system is 100% secure, we take all reasonable measures to safeguard your information. In the event of a data breach, we will notify you and the appropriate authorities in accordance with legal requirements.

11. Data Protection Officer

While not legally required at our current size, we have appointed a responsible individual to oversee our data protection practices. For any data concerns or privacy-related enquiries, please contact:
Email: privacy@themenopal.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email or through the App. The most recent version will always be available on our Website, with the latest update date shown.

Contact Us

If you have questions or concerns about how we process your data, please contact us:

The MenoPal Limited
Dublin, Ireland
Email: privacy@themenopal.com

By using The MenoPal Services, you confirm that you have read, understood, and agree to this Privacy Policy.

Last updated: 15 April 2025